What This Privacy Policy Covers
When you open an account with us, we collect the information you provide directly: your name, contact details, and the e-wallet identifiers tied to your DANA, OVO, or GoPay account. We also collect data generated by your activity — pages visited, games opened, deposit timestamps, and
-
1
device type. This data is used to process your transactions, verify your account identity, and route support queries to the right team. We do not sell your personal data to third parties. Where we work with service partners — payment processors, fraud screening tools, or live-streaming
-
2
infrastructure providers — those partners receive only the data they need to perform their specific function, under contractual obligations that mirror our own standards. Data retention periods depend on the type of record: active account data is held while your account is open; transaction records are
-
3
kept for the period required under applicable local law and regulations. If you close your account, you can request deletion of data not subject to legal retention requirements. Access to your stored data is restricted internally to staff with a clear operational need. All of this
-
4
applies where local law permits and is subject to the eligibility rules of your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.