Reference

What Governs Your Account on koi11

These legal terms set out the rules that apply when you access koi11 and use your account — covering eligibility, account conduct, and how we handle disputes. Access depends on local law and is available only where permitted in your region.

Eligibility ConditionsAccount RulesJurisdiction NoticePolicy UpdatesContact Rights
koi11 What Governs Your Account on koi11
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal dispute, use one of the contact paths below. We handle legal and policy queries separately from general account support to make sure they reach the right team.

Team online

Live Chat

Open the chat widget from any page on koi11 and select the Legal or Policy topic to route your query directly to the policy team.

Email Support

Send a written request or formal dispute notice to our support email. Include your account ID and the specific clause or issue you are raising.

Account Help Centre

The Help Centre covers common policy questions — account closure, data requests, and payment disputes — with step-by-step answers.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Your account security and data handling are governed by the practices below. We apply these consistently across all accounts, whether you deposit via DANA, OVO, or GoPay, and whether you access from Jakarta or anywhere else in a supported region.

Data Retention

We keep your account and transaction records for the period required by applicable law. You can request a summary of your stored data at any time through the support email.

Cookie Use

We use session and analytics cookies to keep your account active and to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Data Change Requests

To update or correct personal details on your account, submit a request via the Help Centre. Identity verification is required before any changes are applied.

Common Questions About These Terms

These are the questions we hear most often about our legal terms, account rights, and data practices. If yours isn't here, reach out via live chat or email.

These terms apply to anyone who opens or uses a koi11 account. Access is permitted only where local law allows, and eligibility is your responsibility to confirm before registering.

Send a data request to our support email with your account ID. We will verify your identity and provide a summary of the data we hold within the timeframe set by applicable law.

Yes. Submit a closure request through the Help Centre or via email. We will process the closure and delete data that is not required to be retained under applicable legal obligations.

Pending wallet transactions are reviewed during any suspension. Funds confirmed as yours before the suspension are returned to your DANA, OVO, or GoPay wallet after the review is complete.

We publish the current version on this page and note the effective date. Continuing to use your account after a change takes effect means you accept the updated terms.

Contact us via the support email, include your account ID and the decision you are disputing, and our policy team will review it. Live chat can also escalate urgent account matters.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.